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  • Huge selection, staff is not too pushy, and prices are okay. My only complaint and the reason I'm rating two stars, is the old man with glasses and white hair who works in the guitar section. He's been there for a couple of years. He is by far the rudest and most inconsiderate sales person/human being I have ever encountered. And I feel that's saying a lot because sales people at music stores are notoriously bitter that they aren't rock stars. Every single time I walk to the register to purchase strings he is busy doing something or another and won't even acknowledge my presence until he is finished. It's usually him looking at the computer and taking his sweet time doing whatever it is. Sometimes it takes only a couple of minutes, but often it takes 4-5 minutes for him to ask me what it is I want. THIS HAPPENS TO ME EVERY SINGLE TIME!!! Once I asked him if he could grab me a humidifier in the acoustic room (at the time they were located behind the counter in the acoustic room) he gave an eye roll and a huge sigh as he stood up. I flat out told him I would be more than happy to go to Guitar Center (which I wouldn't have been) and he sort of straightened his attitude. Not much though. Honestly for the longest time I wrote it off as the man just didn't like my hair at the time, a lot of elderly people don't. I had dreadlocks. Well I cut them off and went into Sam Ash yesterday, he did the same thing. After 3 minutes of standing at the register and him not even so much as saying "I'll be with you in a moment", I went to the orchestra section to purchase my items. I'm not sure if this happens to anyone else at Sam Ash. But it literally happens to me every time I go there. If this guy displays that kind of customer service skills to anyone I feel he should be fired. But really other than that I feel Sam Ash is a good store.
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