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  • I'm fine paying a higher price point for a sandwich here because the quality used to be worth it. However, all the competent women who used to run this place have been replaced with (for lack of a more accurate word) dopey men. And this is relevant because if I make any request while a sandwich is being made, they act like I'm being a nag. Sexist tension is not a good appetizer. Today I really gave up on this place. I'd been holding my tongue all while one of these new dopes made the most half-assed sandwich I've ever seen. I thought "I'll just open it and rearrange it when I get back to the office, I don't wanna be a nag". But who puts one thick vertical line of mayo down the centre of square bread? Or doesn't even ask if you want lettuce/tomato before cutting it? An untrained adult has better sandwich-instincts; it was like watching a toddler make a sandwich. And because of the grumpiness I've experience from employees here in the past, I felt under pressure to tiptoe around his feelings as if he were a toddler too. I asked someone trained to correct it but they instead threw it in the trash, wasting all the time I'd spent away from my desk. I didn't have time for them to make a new one so had to ask for my money back, which they did resentfully as if it had been ME who threw the sandwich out. The whole experience had more of an impact than any sandwich-related experience should have, because they acted like I was being unreasonable for expecting the basic quality they're charging for. I could go get a ball of grease from the Tim Hortons if that's how I want to start my day. If you're not going to supervise new hires, then invest a basic amount of time training them. Why does it seem like this place is run by people who've never handled food or money before? The only people who seem to know what they're doing are the two Asian women who work there. Make the older one the manager and let her do the hiring. She super competent and she's always friendly.
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