Do not use these people. I am now four days without a prescription renewal. If you need a prior authorization, you had better plan for at least 2-3 weeks before you will get a prescription. And that is if the person handling them actually submits them to your insurance. The phlebotomists are Ok but it is not always a very pleasant experience. Be prepared to be shuffled around between staff when you have a real question and prepare for your appointments to start at least 30 -40 min after the scheduled time. You should also be prepared to wait even longer when they are backed up and no one will let you know there is a delay. I do like my PA, but the support staff just don't do their work. When you call in for a refill, you will be told that could take 48 - 72 hours. That is BEYOND unacceptable. I have never had to wait more then 24. So, if you have any serious condition, you HAVE to be on top of them constantly. You also need to check any prescription before you leave because they are often wrong. I am done. As soon as I get my refill, I WILL be finding another practice that actually carecares and WORKS for their patients.