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| - Ordering the tires was ok. I went in store to do it. It did take about 45 minutes and the wrong size for the front tires was almost ordered, but the person helping me was friendly and helped me get everything squared away for a mail in rebate.
My appointment to get the tires installed was a week later and that's where things went south. I dropped the car off to have the service done. When I returned to pick it up, approximately a half hour of receiving the call that it was done, I saw my car sitting outside the front door in what may have been the fire zone. . The driver's side window was all the way down making it very easy for someone to walk by and grab something out of my car. And since it was parked right in front of the entrance, it made this an even greater possibility. The sky was also overcast so if it rained, I don't think anyone would have gone outside to roll the windows up.
So after going inside to get my key and leave, I got back in my car and was welcomed by grease all over the driver's side seat, arm rest, door handle, and gear shifter. I went back inside and told the person working about this. He had someone go out and attempt to clean it up. After 5 minutes, he said he was done. I went back to the car and it looked like he had only halfway cleaned it up. I then went back inside to inform the person in there that the car was still not clean. This time, he was the one that went out and cleaned it and did a much better job than the original guy. He was also apologetic. He seemed to get everything off except for two tiny spots, which may or may not have been there before.
Unfortunately, my experience with this store did not end that day. About a week later, on a Saturday afternoon, I went to my car in the garage and the rear passenger tire was low. The tire pressure was at 4psi. I took out my mini compressor and put air in the tire which took about 20 minutes. While filling it up, I could hear the air leaking out slowly. I took the car to Firestone down the street to have it looked at. After nearly an hour of waiting, Firestone told me that tire was installed incorrectly and that the tire bead was damaged and would not seat correctly. They told me they could temporarily fix it and put it back on since there was no place near that had the same size tire in stock.
Firestone called Tires Plus and told them what happened. I was told to go in to Tires Plus and let them know what happened. After spending nearly 3 hours of my Saturday afternoon at Firestone, I drove over to Tires Plus to let them know what happened and get another tire ordered. However, it was a Saturday and there wasn't a manager there so there was nothing they could do. I called first thing Monday morning, explained what happened, and got a new tire ordered. I picked it up the next day and had it installed at Firestone and everything was ok.
It's hard to believe that Tires Plus and Firestone are owned by the same company. One was horrible and one provided great customer service.
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