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| - I have been getting monthly massages here for the past five months. A couple of the therapists are good, and some lack experience. As a stocking stuffer for my husband, I scheduled an appointment for him to meet with Roberta, a very capable therapist. When he arrived for his appointment, his name did not show on the schedule. Yet the gentleman working the front desk clearly remembered scheduling that appointment with me. He blamed it on glitchy new scheduling software. I was extremely disappointed and embarrassed, since it was a gift. But what else could we do but reschedule? An appointment was set, again with Roberta, through the same desk attendant, for this afternoon. When my husband arrived this afternoon, he was placed with a different therapist, who confessed that she did not know how to work with his specific shoulder issue. So he again rescheduled. This is getting ridiculous, and I'm considering canceling my membership over it.
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