I had an appointment set up for an estimate. It was easy to schedule the appointment, but no one showed up. After waiting for 30 minutes with no follow-up to let me know if someone was running late, I had to leave. I thought I would follow up with the company to see what happened, I understand sometimes things do not go as planned. The office gave my number to the estimator and had him call me back. He did, with no apologies for the mess up, said he walked the property (which is not true as the issue is in the back yard and he could not have gone there unless he jumped the fence and trespassed) and then the call was interrupted and I never heard back from him. Is this for real? I based my choice on the excellent reviews on Yelp, but my experience was the opposite of excellent and simply ridiculous.