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| - EXTREMELY SHADY AND DISHONEST. PRICE GOUGING! UNPROFESSIONAL AND RUDE BEHAVIOR. DO NOT USE THEM.
This is what their ad said: "$15 Locksmith, 24/7 Locksmith Chandler Quick And Local We'll Beat Any Price Call Now, 100% Satisfaction ยท Experienced Technicians." Sounds good, right? Well, I should have shopped around and researched them first.
The technician arrived and checked out the five locks I wanted changed, on a total of three doors. I specifically asked for an estimate before he started the work. He scribbled for a bit, and then came up with an invoice that had four numbers written on it-- $14.99 service call (thus the $15 mentioned in the ad,) and then the numbers 55, 85 and 35. Mentally totaling all of that, it would come to approximately $190. I had expected the entire job to be under $200, so I agreed and signed the invoice, allowing him to begin the work.
He went out to his car for awhile, presumably to make the new locks, and then he installed them. When I asked for the total, he used his phone calculator and came up with the total of $494.99. Outrageous! I said, "Really, that's how much it costs?" Looking down at the same invoice I had already signed, he had added a "4 x" in front of the $55, and a "5 x" in front of the $35. I was outraged and didn't want to pay it, but I also wanted this guy out of my house. I assumed I could fight it later. A half hour later, I called the office and got the same kid, and he told me I'd have to speak to his manager the next day and hung up on me.
Two days later, when I did get the manager (Tony or Tomi, something like that, foreign accent) on the phone, he immediately laid into me, assuming I was another person who had already complained. He wouldn't even listen to what I had to say. His tone was smug and argumentative right from the beginning, and he told me there was nothing I could do because I signed the invoice. (Turns out he's right, because I tried to deny the charges through Visa.) He told me that there's no way his technician would have added numbers to the invoice after the fact, "Because my technicians are very well trained." Yes, very well trained in the art of scamming people. And then in the next breath, the manager said, "Well, we don't know how much it's going to cost until the work is completed." What? When I told the manager I would be writing a negative Yelp review, he said, "Go for it." So here it is. So just want to warn everyone-- get a solid estimate upfront and DO NOT use this company.
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