| rev:text
| - I came back to update my previous review. I spoke with Chance of Prestine just before he posted his comment stating that due to the holidays, they were short handed and not responding to requests for quote in the timeframe stated in their voicemail.
To me, customer service should not be compromised due to the holidays. Don't provide subpar customer service to your clients and expect them to pay full price for services you say you provide but in fact, you don't. Especially new/potential clients.
I went ahead and scheduled an appointment stating that I must have an English speaking/understanding person/team. I was told that there would be at least one English speaking person. When I answered the knock at my door, the person did not understand my question ("what all is included in the cleaning?") I asked if she spoke english and she used her fingers to show me "a little".
When I called the office, I was told to relay to the person in the office what I want and they would in turn call the workers. This is what I did not want to happen.
Still, I went ahead with the cleaning. 3 persons, for 2 hours, $130 ($20 off for YELP). I have a 2 bed/2 bath. I live alone. I don't use my oven, nor my stove. The 2nd bath is not used and my office is a mess that only I can handle and I can't handle it. So, they actually cleaned 1 bed/1 baths and one bath they wiped down and cleaned the tub which I never used except for when I take a bath.
The cleaning was okay. No fresh smell. The oven still should have been cleaned thoroughly even though I don't use it often. There was some stains on the walls and this was not cleaned at all. I don't want the frustration of explaining something to someone who does not understand me. So I didn't.
I think Prestine is for people who REALLY need cleaning. My apartment is just not that bad. My bed is made, there is no laundry to do. I primarily need attention paid to the bathroom. But not to the tune of $140/month or $120 every two weeks. They charge by the hour so 2 hours will be no less regardless of how much they don't clean.
If my apartment smelled clean and sparkled afterwards then maybe it would be worth it to me. It was pretty much hit and miss.
-adhered to requested arrival time
-dusted the 2 ceiling fans and other areas
-were nice people (I tipped them $15, $5 for each cleaner)
-communication with office is lacking
-wiped light bulbs in bathrooms
Would I use them again? I booked an appointment for next month. I will probably try another company. I am not impressed with Pristine. The cleaning and customer service is just okay. Not the quality I would present and could be proud of if this were my business.
Thanks Prestine and YELP for the $20 discount! I don't want anything further such as, you don't need to call me about this post to make things better, I don't need someone to come back out to do anything. I'm just YELP'ING.
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