I've never had a bad experience.
I'm always greeted in a friendly manner and they goo-goo over all the pets which makes us feel like they are in safe hands and appreciated.
They treat them with super low-stress, especially for my nervous nelly.
The place is soooo chic and boutique-like. I literally leave with something else in my hand.
I have watched my dog get a cleaning through they're cameras and they do the job well.
This is definitely the go-to place for a dog grooming.