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| - My fiance and I went for dinner on a Friday night a few weeks ago. I was SO pissed off after the experience that I figured I'd wait awhile to write a review. I had a $25 restaurant.com gift certificate. The terms on the certificate stated that you had to spend $35 minimum, alcohol not included, and that an 18% gratuity would be added to the pre-coupon total. Fine with me - I'm used to those terms on these types of certificates.
We were greeted by an older gentleman who was pretty friendly and joked with us about where we wanted to sit. We were then waited on by another guy (possibly an owner or manager? he was loud and somewhat obnoxious). He tried to get us to order wine, but I've been having headaches from wine recently, so we passed, even though he was pushy about it (which is weird - lots of people don't drink at all, for religious or health reasons, so I don't understand trying to force a customer to order alcohol).
We ordered a 2-cheese plate, and asked for the house-made mozzarella and the "dried cow's milk cheese." We were given the supposedly house-made mozzarella and the smoked mozzarella, which was disappointing because I don't like smoked cheeses at all. I decided not to say anything because my fiance likes smoked cheese, so I figured he could enjoy it. The "house-made mozzarella" was a misnomer - I have had better "fresh" mozzarella from the grocery store. The roasted veggies were pretty good.
Next, we ordered a Prosciutto Pizza and a mixed-greens salad. The salad was really good, the dressing was a balsamic vinaigrette and it was crisp and refreshing. The pizza was good as well - full of flavor and piping hot. The crust was a little soggy, but that doesn't bother me at all. We were full after the cheese and veggies and salad, so we asked to take half the pizza to go.
The waiter brought our bill, and we gave him our restaurant.com certificate. He immediately, and very rudely, said that we couldn't use it, even though our pre-tax bill totalled more than $40, and the certificate said we had to order $35 worth of food. I told him that we had complied with the terms that were on the certificate. He said that to use the certificate we needed to order 2 entrees. I told him that the certificate didn't say that, and that it just said our bill needed to be more than $35, which it was. He repeated that the "terms of the certificate" required us to order 2 entrees, and said the certificate is designed "so that people will order two entrees and wine and order more food." I pointed out the fact that the certificate specifically states that alcohol is excluded, and he still tried to fight me on it, but finally relented and said he would go ahead and do it "this time." (Of course, after his rudeness, I'm not sure why he expected there would be a next time). He took my certificate, calculated the final bill, and brought it back to us - you could tell he was totally pissed at us at this point. He then sent someone else out to pick up our payment and to box up my pizza. He added a 20% gratuity to the bill (which was totally fine - we knew we were getting a good deal by using the certificate). After we paid, we left and will never return. The pizza was decent enough, but wouldn't be worth paying full price, and I would never attempt to use a coupon there again, only to risk being treated rudely. If the restaurant doesn't want to honor those types of certificates, they shouldn't sign up for them. Or, alternatively, they should place more restrictions or additional terms on the deal, and stick to the terms printed on the deal. They could easily require a minimum of $50 to be spent (lots of other restaurant.com restaurants do).
Bottom line - we will never go back, and wouldn't recommend it to anyone else. I awarded 2 stars simply because the food was decent.
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