I've been going to Brown Road for four years, since I rescued two Golden Retrievers. Through all of the everyday (vaccinations, etc.) and complex (Cushing's disease) issues my dogs have had, BRAC has been warm, supportive and understanding. My dogs actually enjoy going to the vet, because they receive genuine attention and affection from the staff.
The two vets have differing styles...I like Dr. McNulty more than Dr. Atkins, but I have friends who have had the opposite reaction. If you go and don't make a connection to one of the vets, you can ask for your next appt to be with the other.
I have recently become more financially limited, and they have been sensitive to that, offering me alternatives to a recent issue we are dealing with.