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  • Horrible experience with this store. My iPhone was not giving me any sound. Apparently it was stuck in headphone mode. Went in to the Apple store on the North side of town. They did a quick clean out of the headphone port, and when that didn't work they told me I'd need a new phone and they'd have to schedule an appointment to do that. This store was booked up most of the day, and couldn't get me in before my flight out. But their other store was closer to the airport and had plenty of openings. And since I already had it cleaned, I was told they should let me right in and take care of the problem. So as with all Apple stores, you must set an appointment to get your phone or computer really worked on or replaced. Typically this means they will get you in and out in a timely manner because they are managing the work flow. Well in my case I got there 5 minutes early, was checked in, and then sat down to wait. And wait I did. 30 minutes past my appointment time. Stood up to see if I could get anyone's attention. Couldn't get any employee to acknowledge me. The tech across the table was telling another customer that the WIFI had just gone down, which meant no back up and no phone restoration. Since I overheard this and had to leave soon as to not miss my flight home, I simply walked out. And I failed to mention earlier that when I arrived I tried to explain that a partial diagnosis from their other branch had already been done. The response was a gruff "that doesn't matter, we still have to do one here." Overall, very unimpressed with this store. I understand that with the WIFI down, the situation was difficult for them, but the fact that no one even approached me to explain this is frustrating. And to have an appointment to be stuck waiting for 30 minutes is a failure.
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