I went here last weekend for the first time and received a facial and massage. The massage was great, as I explained to her that I had been in a car accident a couple weeks prior and had right muscles from whiplash. The facial was decent but I've had better. I felt that it was a little rushed and she definitely pushed their products which I don't like. I did get a membership to get a monthly massage. I haven't tried any of their other services to know if they are any good yet.
My complaints: the music in the room is rather loud, which defeats the purpose of trying to relax in a tranquil room. I also didn't like how when rebooking they assumed I wanted to do both services against. I would have appreciated it if the Fri t desk actually asked me what service I wanted for the next month instead of assuming. However, overall so far so good.