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| - Worst place ever! I didn't realize this was a "GoWireless" store and not a REAL VERIZON. I went to renew my contract and get a new phone, which they don't ever have in stock, by the way. So we had to order my iPhone 6 and I had to wait for it to come by mail. I was frustrated and walked outside to have a cig. In the meantime, my 18 yr old daughter was talked into opening her OWN account and getting her own NEW PHONE since we had to wait for mine to come in the mail. But.....she still had a year to go on my plan!!! My phone was the only one up for renewal!! So now, 24 hrs later, I'm able to pry the phone out of her hands and explain to her what she had done. So, the next day, we return her phone and tell them she wants out of contract, it's only been 24 hrs so they agree and take her phone back but tell her that she has to pay a bunch of cancellation fees.....which she agrees to.....but she just turned 18 so she really doesn't know that she doesn't have to pay anything!!!!! Here we are 5 months later and she's STILL RECEIVING A BILL!!! It's showing that she is still under contract with them after paying at least $300 in cancellation charges! I called Verizon just now and spoke with someone who says that they owe her $508.79!! The charges are erroneous and will be refunded immediately!! This Jazzy girl at GoWireless needs to learn how to do her job because it sounds like there are several people upset with her "lack of knowledge". Or maybe "new contacts" is where they make their money. SO PLEASE, BUYER BEWARE OF THIS PLACE!!! Total scammers!! They will take your money, one way or another!! Worst part is when I told her I was going to make a bad review of her, I walked out again and she told my daughter something to the effect of "well, she'll be sorry she did."
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