I have spent some significant time in-between classes during the school year in the upstairs. Barista's are the best in town, always kind and will give away the occasional free drink with good conversation. The upstairs is great, lots of seating clean bathroom, great outdoor porch for people watching. The big con is that there is awful Wi-Fi. I thought that you couldn't connect a router to a dial up connection, but I guess this location defied science because the connection couldn't be slower. I hate to be commercial supporting a big business like Starbucks, but it's the only place in Madison to get away from hippies, and I love their coffee.