Bad service? Try atrocious. The place looked jam packed. We ask for a table for two. We were told by the manager it would be 35 to 40 minute wait. No big deal we will have a drink at the bar and wait. The bartender was extremely rude. We order two drinks and as soon as she turns around to fetch them our pager goes off. Thinking it's a mistake because it's been about three minutes I go to check at the front. No mistake. We tab out grab our drinks and head to our seat.
We were sat in the corner of a huge room next to a party of 50. Who goes out to dinner with 20 people? Seriously? The little Harry potter looking kid that sat us down literally said just a warning we are all very short tempered tonight. I look at my wife and tilted my head. I said I hope none of them have guns. Like biggie smalls said, "Yep, tote chrome for situations like this". Back to the review, Harry potter dropped his warning and flew off on his broom without leaving any menus. No worries we had brought our drinks and chips and salsa from the bar. Real vets here.
Finally another guy drops more chips and three salsas off. He also flashed away before I could ask for menus. 15 minutes later a sweaty stressed female runs up about 15 feet from our table and gives me the one second finger. Seems how we were miming I mimed bring some menus please. She lipped back ok thank you. 10 minutes later she arrived with menus but no water. She then also flashed away before I could ask for some. I felt like I was at a horrible cirque de soleil at this point with awful salsa and iced down drinks.
She finally comes back and takes our order. Apologizes for how shitty the service is and says she will bring water back. 10 minutes later she runs up and says oh waters right be right back. Dying of thirst I'm like a camel tapping into my reserve hump. Aka my wife's drink. We get waters and she takes our orders and literally 20 minutes later she appears and say you guys are going to be so upset. I forgot to put in your order and can't find your slip. I should have got up and left right then. But my wife didn't concur when I gave her the have you had enough look. Well of course it is all your fault. You took the order and have the task of delivering it to the kitchen you worthless fool I yelled at her. Just kidding, we regave her our order and she said the manager is in line waiting and it will be done first thing. 15 minutes later the manager brings it out, says it's hot and asks if would like anything else? Yes, we would like 1.5 hours of our life back, we would like our meal to be comped, and we would like an apology. Reality: I think that's all.
We eat, pay our bill, after 10 minutes of waiting for our waitress. Then we cheersed our water cups and said never again. Ever.
Oh the food you ask? Slightly better than Arribas. Don't say I didn't warn you.