This review is specifically for this location and NOT ALL Einstein's. This particular store has the most piss-poor service and product!
Here are a couple examples:
Last week I ordered a salad to-go. They made it "fresh", put it in a bag and I took it back to work. Upon arriving back at work I realized they didn't include the bread that comes with it. :( When I started eating the salad it was a fresh layer of lettuce on top of a slimy-brown layer underneath. Barf!
This morning I had to wait 20 minutes to get a toasted bagel and cream cheese to-go!! There was this guy next to me that was fuming! I guess he was waiting for an order that he had faxed in the night before and they still hadn't filled.
This place needs to have more people on staff and train them better. Really, making bagels couldn't be that hard!
If you are in the area, go to the Einstein's on Thunderbird + 40th St., the manager there is wonderful!