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| - Mostly good, but the pool experience was a return visit breaker. My wife and I spent two nights there in late October - the weather was just about perfect, low 80's and dry, almost windless. We like to play at the casino, but we also like to lounge by the pool. The pool, honestly, doesn't suck, but there's a lot wrong with it.
THE MAIN COMPLAINT: They put all the adjustable lounge chairs in storage because it's almost time for the pool to close for the winter. That left the guests with a limited supply of fixed lounges with an S-shape that made it nice to lie on your back, but difficult to read, eat, or lie on your stomach. Half of them are actually in the pool, which is nice when it's 110 degrees, not so useful when it's 80. Oh, wait, there were a lot of really nice adjustable lounges behind the velvet rope in the cabana area, which were 100% unused! Nobody rented a cabana either day because at this time of the year, due to the proximity of the cabanas to the hotel tower, the sun didn't reach them until 3:00 PM! Nice.
THE SECONDARY COMPLAINT: not a huge problem, but there was a functional bar and grill at the pool but no poolside service. The pool was actually pretty packed with guests, but you had to go to the bar, order, and wait if you wanted a drink or presumably something to eat. I didn't see anybody ordering food there, I didn't see a menu. They could have moved a lot of product if they just had a waitperson or two. Bartender seemed to have kind of an attitude, just not bartender-friendly. I ordered a margarita for my wife, and he tacked on an 18% gratuity so I didn't have to figure out how much to tip him. I don't mind that practice so much if it's a hot day and they're bringing drinks to me in my adjustable lounge chair, and if the crowd looks like they're cheap, but none of those conditions was present.
One of the two jacuzzis was kind of broken in that the jets only created bubbles, giving the illusion of hydrotherapy, the other was working fine.
The towels were nice, and there was no rigid dispense and return policy. There were really no rules at all. There were a couple of lifeguards who were generally not in their assigned chairs, even though there were a lot of small children in the water. This bothered me a little.
All the other positive reviews saying how great the rooms were, the view, the fitness center, and the restaurants, were right on.
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