The experience itself was pretty great for our group. The lobby and restrooms were clean and inviting, along with the thoughtful lockers to store your belongings.
The service was great is so far as attitude, explanations, and friendliness from the staff. However, each course was served much too slowly and we had to ASK for the next course repeatedly. This is not acceptable in multi-course dining. A guest should also never have to wait for drink re-fills. This is Restaurant 101.
The environment is loud (which is fine) and if somebody starts a silly song or chant (i.e. Marco / Polo), everybody loudly participates for some good fun. It's a safe environment and the waiters are very attentive to guests in the dark environment.
The food was average, at best, much like the other diners mention. The experience is what you are paying for, definitely not quality food. The dishes weren't bland or bad by any means, but none were "excellent."
As it stands, the place is surely over-priced (almost $70 per guest) since the food quality and speed of service were quite subpar.
They need to work on speed of service and food quality and they could easily be 4 or 5 stars and justify the high price-tag.
P.S. It was also disappointing to have a group behind us using the flashlight on their phone which kind of destroyed the experience for us. That group should have been immediately ejected.