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  • We also purchased on Groupon and booked two weeks in advance for airport transportation to and from Sky Harbor for my sister's destination wedding. When we booked, we were told we couldn't use the Groupon because we were using two in the same family, even though it was two separate pickup locations (one for my family, one for my sister and her fiancee) and Groupon allows for guest purchases. Then we were told we'd be charged extra because our return flight didn't land until 9:30 pm, even though the groupon said 24-hour pickup. We still booked the transportation because we'd already sunk the cost through Groupon. We explained that we'd need large cars because we'd be transporting 6 people and roughly 15 pieces of luggage, and we were assured that we'd have two SUVs reserved. The day before our pickup, we called to confirm...and got no call back. The day of our pickup, we called, spoke to Everett, and were told we had no reservation, but he'd be able to pick us up anyway. The cars arrived, one KIA crossover and one Chevy Malibu, both of which smelled like smoke. We ended up using passenger seat space to accommodate all the luggage, even though we'd made note of our luggage needs twice before the pickup. One driver needed directions to the airport. As they dropped us off, we asked about our return pickup and they assured us they'd be there. When we arrived back from our international trip and called to confirm from our connection at LAX, they told us we had no reservation and could not pick us up because they didn't have the cars available. We ended up paying cash for limos at the airport. This was an incredibly disappointing and unprofessional experience. My guess is that this "company" is just a guy and his car making some spare change on the side. DO NOT USE.
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