The woman who made my order made it incorrectly - I did not want sweetener in my coffee. And when I tasted the coffee and it had sweetener and I said I did not want my iced coffee that way, the barista's response was "well, it comes like that." Um excuse me, since when? Does Starbucks make their iced coffee like McDonald's now? And even worse, when I told her that I've been getting Starbucks coffee for years and they may ask if you want sweetener, but not just presume, her response was, "I've worked here for four years and it always has sweetener." It was just terrible customer service all around and a disappointing experience.