I fell in love with this place when I watched John Cusack & Kate Beckinsale in fall in love over a cup of frozen hot chocolate. I was only 11 when I watched the movie but I vowed to travel to New York one day just to try it! So when I heard Serendipity was on The Strip, I knew I just had to stop by.
The wait would have been about 15-30 minutes but the hostess claimed that we "missed" our call, even though our party walked right over when she called my name. Not only did she make us wait an additional 15 minutes while she let two parties walk up without a wait and were seated right away, GREAT. So I sucked it up and put a smile on my face and continued to wait.
From the over-sized menus, I ordered the frozen hot chocolate for two and the onion rings (they're ginormous!) My boyfriend got the high heel pumps, an Italian style sandwich with a side of sweet potato fries. The food wasn't anything special but we had a nice lunch.
Our hostess was very friendly and we enjoyed her until she had taken away our onion rings without asking. Of course, I complained and they were quite accommodating to the matter.
Overall, I wasn't happy with my experience here. I'm disappointed that they did not live up to my childhood dreams. I probably wouldn't come back unless I have a hankering for frozen hot chocolate, which btw was guilty delicious! And even at that, I'd probably just head to the to-go window