| rev:text
| - As a member of Massage Heights and someone who has religiously made appointments and kept them since I joined, I was under the impression that the people I am dealing with here are educated professionals who knows what they are doing, especially those people at the front desk booking and checking-in clients.
I understand that sometimes therapists run late finishing up their previous clients, but last night's mishap happened not because it was the therapists' fault; it was the girl at the front desk's fault who took my information as soon as I walked in minutes earlier than expected before my appointment that caused the problem.
She took my information when I first walked-in so she could check me in, that was according to her. So I gave her my information and walked back to my seat to wait. I was starting to feel antsy because everyone around me waiting has been called in EXCEPT ME. So I went back to the front desk & asked why I haven't been called yet. The girl asked for my information AGAIN to look. To my utter annoyance, I was told that my appointment was booked for NEXT WEEK not this week when I specifically asked the person I spoke to on the phone earlier this week that I need to come in THIS WEEK! Also, it would've been nice to know that information minutes ago instead of me wasting my time waiting for nothing! What did the other girl do when I first gave her my information? I don't think she checked me in at all because if she had THEN I would've been informed right there and then that I came in on the wrong day!
I don't think these receptionists know what "professionalism" and "tact" means, because instead of them offering me SOMETHING to compensate for this mishap, I was told by the girl that I will have to call the other Massage Heights locations to make my appointment myself. I mean, excuse me? Do you call that proper business handling?! I don't think this girl knows how to appease an obviously irate customer now because of their (receptionists) own incompetence.
I was so angry I just walked out before I started to lose my call and start calling them names, then one of the girls called out to me and it was then she offered to call the other branches on my behalf to check. By this time I was already very much unimpressed by their work ethics and so-called professionalism that I told them to not bother. She was insistent, but too late, they already pissed me off and their attempt at trying to appease me came minutes too late; they should've thought of that BEFORE the other girl told me to call the other places myself.
I picked the Signal Hills location because it was closest to where I live, but I guess I picked the wrong location to book my appointment. Last night would've been my last appointment with Massage Heights as a member because I already cancelled my membership. I think I made a good call when I decided to cancel my membership.
Let this be a warning to future clients: ALWAYS MAKE SURE THE RECEPTIONIST YOU'RE DEALING WITH KNOWS EXACTLY WHAT THEY ARE DOING so you don't have to waste your time waiting for nothing.
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