Okay, not sure where these other reviewers eat bagels, but Einsteins at 40th and Thunderbird MUST not be it. I eat here every single week, and the place is clean and always packed. The bagels and coffee are fresh, and the staff is very friendly. I have never had a bad experience at this Einsteins. BTW - Einsteins has the best bagels on the planet (and yes, I have eaten at Chompies.)