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  • We've been here dozens of times with usually good or very good feedback (which is obviously why we keep going back). The last 3 times we were here we have had really bad service. Nice girl but bad server. The last 3 times she got at least one of our meals wrong, not a huge deal but still somewhat annoying. Our drinks also sat empty for a little to long, again not a huge deal.... Last night was my final attempt...after our table of 7 had to ask numerous times for enough silverware and napkins ( she deliver 4 napkins when we asked for some), She delivered my son the wrong chicken strips and instead of redoing them she just gave him the correct sauce ( he wanted BBQ and was given hot so not a great idea). We finally had to ask for a new meal for him. She also deliver the wrong sandwiches to my wife and her friend so they just swapped sandwiches from their plates. Drinks remained empty for a little to long. Had to ask the manager ( or husband of owner as I understood it) for refills..... Bill not coming... She's not available to ask for it.... ( keep in mind there are only 2 other groups in the restaurant portion....) asked the manager guy for the bills.. Finally she shows with it. .. She attempts to charge me for the wrong meal she delivered. No just the meal but also the replacement meal!!! So I ask her if she meant to charge me for the replacement?? She said no and went to take it off... Again, I used to be a server so all the above not a huge deal..... Here is my final straw.. Walking out the manager was standing at the hostess station with his arms crossed. I mentioned to him our experience this time and the 2 prior times and mentioned that if she's our server next time we will probably go somewhere else ( Humble Pie is 50 feet away and has better food) so he tells me. "Well then why don't you just ask for a different server"... What the heck ! Not a "hey sorry about you bad experience".... Not a " hey I'll talk to her and make sure she corrects her oversights"... So I'm done and will strongly suggest to the at least 12-15 other friends I know that go there often to also stop going there. The new Zips on 59th ave and the 101 is great and new so that'll be my new spot.
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