I really loved this place. The girl at the desk was polite and pleasant, explained the rules, and my kids ran off and went to TOWN. They had a lot of fun running and playing with the other kids. It wasnt overly crowded, which i really appreciate, since at other places (most notably, bounce u) it gets so crowded that my little guys get trampled. Theres a cozy parents area with wifi and they also sell snacks. I read the other reviews and i guess i was lucky not to run into the "mean guy", but when you read the reviews theres only a few people who have had problems, and that was a while ago. Maybe he wised up. Anyway, well beback for sure.