| rev:text
| - Quality is not automatic here. In my experience there is always an issue or two that need to be addressed when they call you to get your car.
This go 'round I let the impressively tenacious sales person talk me into the Ultimate Plus+ wash for $35. I should have known better, but the guy was good. He did work me a bit on an up-sell to Diamond Touch for $45. Was good, but I balked. He was an impressive salesman though. Nice guy. Was tooling around on one crutch because he broke his toe in 3 places on the job. I think his name was Ryne. Heal up young buck.
In my experience, everyone at Cobblestone is nice and has a service attitude. There is just a systemic follow-through issue.
Date of Sale: 12/2/2017
Sale ID: 93514211846
So, as I said it's always something. This time the tires were, again, dull. This one gets me frequently. They really dilute the tire dressing solution. Sometimes you can't tell before you drive away, that your tires have been dressed with a 10% solution of Tire Magic & 90% water. Another tire-dressing quality issue is the worker tends to apply the solution to the tire brush once, then uses the brush on all four tires, leading to a decreased amount of dressing per tire as they make their way around the vehicle. Once the water on the tires dries, your tires look dusty, or at the very least, non-uniform in the dressing/shine from tire to tire. The tire they start with will look best. Then appearance plummets from there. And most times you just can't tell before you drive away. Frustrating, consistently frustrating.
On top of that issue, my dash had the same dust on it that I drove up with. SMH. $35.
I had them take care of the tires, because I could tell there was a problem before I walked over. As for the dash... I noticed that deficiency when I got in the car but did not trust my level of patience to nicely communicate the issue. In truth, it was the untouched dash that compelled me to write this review. And I def feel lousy for writing it.
Kind of takes the wind out of my sails. To be honest I blame myself at this point. There have been enough incidents that I know these issues will be consistent.
I have just resolved to stick with the $24 (Works), $19 (Supreme), or $15 (Basic) wash. I just can't feel good about paying more when I so rarely get the commensurate service level. I have a bottle of Tire Magic in my garage (wonder why I bought that?). I'll Black my own tires and dust my own dash. BTW, the tire dressing comes with every service above Basic. Dust dash & console comes with EVERY level of service.
In my opinion, the burden of QA should fall on every employee, not just the Super at the Finish Line. Everyone should know what Quality looks like. I know you are trying to keep your costs down... for everyone, but it's a bit abusive to so consitently and stingily apply tire dressing.
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