I have been a member since 2000, but only used my membership for the car service calls up until a few years ago when I discovered many more reasons to use the membership perks. I have used the DMV services regularly and haven't had to go to the DMV since. LOVE it. The people are helpful and really take the time to explain what needs to be done. Then about 2 years ago I made the decision to take my first international trip. I had the pleasure of getting set up with Annette as my travel planner and I can't begin to express how knowledgeable and helpful she has been. Her tips, patience, and attention to details have made the traveling planning process a great deal of fun. I've had to move the dates twice, and plan many side adventures and Annette has given advice all along the way. I was nervous to go on the trip, but felt that Annette has been instrumental in the process. AAA has a gem in an employee such as Annette and I look forward to planning many more trips with her leading the way.