Horrible horrible horrible!!! I signed up for new service last Friday in the store in Surprise. They said a tech was going to install on Sunday afternoon between 3-5 p.m. I even got a courtesy call the evening before to confirm. Great. Well Sunday at 5 p.m. came and went with no sign of a tech. I called the customer service number and they told me the tech didn't show up because he didn't have my number. Wtf!!!!!!!!!!!! After an hour on the phone the lady then told me that they didn't even have my order in the system. Are you kidding me!!!!! She then told me she could reschedule for the next morning. Okay I'll accept that. Nope. Sorry they told me but there isn't anything available. Oops nothing for Tuesday either! Seriously?! Now I have to wait until Wednesday afternoon to get service and hope they show up this time! I'm so mad! Cox does not care about their customers in the slightest. In fact I think they hate them! To top everything off they didn't have anything on record for the free installation and price we were promised in the store when we signed up. I can't wait to see my bill to see what other mess I am going to have to deal with. This company is horrible and that's putting it lightly. If you can go with CenturyLink. I'd of done that myself but unfortunately the place I live doesn't have service available. Stay away!!!!!!