Duke Energy is the only electric company in town. Their customer service is terrible.
I opened an account and had my electrify turned on. Five days later I get a bill for three previous months!! Calling them is impossible. If you're lucky you get a so called customer service person within 30 minutes.
I finally got through to them. I explained my service has been on for five days and the bill is for THREE MONTHS. They asked if I was sure I only moved in five days earlier. I pointed out they charged me a service fee to connect to their service five days earlier. duh
Their only job is to provide electricity to people and they can't even do that right. The company is run by morons.