After my first review, Dolores contacted me from Apex. Ultimately they gave me a full refund which was not at all expected, but appreciated for the troubles. The communication was handled via Yelp messages, but she was polite and professional. :-) I would have much preferred to deal with this without using social media but when I attempted I was unsuccessful. I am thankful though they did respond. I feel that is a good example of a company fixing a "wrong" which so rarely happens these days. :-)
I will also point out again, that while I still believe their prices are high, they do greatly care about your comfort.