| rev:text
| - The absolute worst buying experience of my life. I felt like I was being interrogated for a crime that I did not commit and they were not going to stop until they got me to say what they wanted to hear. Much like an attempted sexual assault....no means no! If you are stupid enough to give them your ID, credit card or trade in keys early in the negotiations, you have checked yourself into the Hotel California...they will not let you leave.
After being passed to our fourth sales creep, the new guy Sam, we settle on a car and they start to present the real pricing rather than what is on the car or advertised. This soon turned in to a two hour shell game. Once it was determined how much extra they would screw us for, we waited another 1.5 hours for the "new: finance guy Joe. I let Joe know that I do not care for high pressure sales and that this should be an easy process as I do not want any of the add on warranty and only interested in GAP insurance. He said that he understood and 5 minutes later the grilling began. After several failed attempts by Joe he sends in the biggest BSer of all, Brandon. Brandon is the good cop and apologizes for everything over and over. What a turd! This is where the real fun begins....Start to sign the paperwork and realize that they are making changes without agreement on any of it. By this time they know you are exhausted and mentally drained from the tag team approach and they start trying to slip things by you. The 72 month financing was now 75 months....REALLY? I think you should let me know this rather than trying to pass it through. Even worse, when I came in, I told them that I would put $8k down on a credit card to which they agreed. When I get to Joe the finance guy, I am told that there is a $3500 credit card limit so I would need to write a check for the balance of $4500 which I did. Near the end Joe the finance guy runs my credit card for $4500 and asks me to sign after telling me there is a $3500 credit card limit. HMMMMM. All scam artist that appear to sleep well at night.
Here is the topper...Receive a call from Brandon two days after I fill out a review request that was emailed to me. The review did not reflect well on them. Brandon says that he remembers me specifically because he knew that I had to be there much too long(6 hours). He offered me 3 years of free maint (oil changes and tire rotations) and that he would call me back within the next hour to set it up. What do you know, a week later with no call back. Big surprise!!! I reached out to Sam the sales guy to see if he would follow up with Brandon. He was happy to hear from me and said he would give me a call the next morning. Surprise...no call back.
Unfortunately, Showcase and the team there does not care about these reviews as it is part of what they do, but I have been here for 50 years and know a lot of people and I can assure you that NONE of them will ever buy a car there. This is not a good way of doing business with social media at my finger tips.
Bill Gibbs
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