Hit or miss. I find some of the staff friendly and some rude. just like anywhere with people from a different culture they may come across as rude or curt, use to it by now... Have to ask for the right person to get a good mani, most all of them do a good pedi, i unfortunately only know faces not names. Despite the hit or miss in some areas of quality regarding polish application (have to get the right girl) and attitude my acrylics last FOREVER (no lifting, cracking) and are usually shaped quite nicely (they spend the time), if i want something to be done better i just ask. Mediocre nail designs. Passable polish selection, i only get a couple different colours so not a big deal for me. Hygiene standards can be improved, make a point to ask for brand new disposable tools or they will try to get away with reusing. The key is to ASK for things you want. Still rather make the trip here than most other places.