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  • I had an 11:00 detox wrap this past week. I arrived 10 minutes early in case I needed to fill out paperwork. No one was at the desk to greet me to I stood around for 10-15 minutes until greeted. After finally being greeted, I was asked to move to a second sitting/waiting area where I continued to sit for another 10-15 minutes before being taken upstairs for my service. I do like the ambiance of the space. They have a great location and I love the decor, soft lighting, candles, water, etc. The bathroom upstairs is bright and nice with lots of towels and a shower to use. I did not like the service I received (a detox wrap). I thought the bed was ice cold, the single small towel she laid over my body while rubbing the wrap onto me felt cheap and thin. After she placed the detox mask on me and wrapped me up, it felt like I was in the arctic. I was SO cold - my teeth were chattering and I was counting down the minutes until I was done with this service. It was that bad. When I asked why it was so cold, I was told it's menthol and has a heating (when? where? not here) and cooling affect. She did get a hot towel and placed them on my feet. It scalded/burned at first (too hot), but then felt good after it cooled down. Thank goodness for the warm shower I was told to take afterwards. A few other things I didn't like: the shared bathroom (jack and jilled) which was confusing. And there were some loud people laughing in the room next door during my service. The woman who did my wrap was very nice and I liked her a lot - but I was underwhelmed by the experience and the price tag is very high. There were portions where she rubbed my shoulders/neck and it felt like she would be a wonderful masseuse. I had already booked a second one for this Thursday and wanted to think about if I should return. I called Tuesday at 4 pm (well before their 8 pm closing) to cancel. No one picked up, so I left a message saying that I wanted to cancel before 24 hours so I do not get charged a cancellation fee. Here we are -- 10:30 a.m. the next day and no response. I've called 3 times this morning and it rings and rings then says "memory full. please enter the remote access code." and does not give the option to leave a message. Needless to say, I am not impressed. And I will am praying I don't get charged with a cancellation fee.
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