Meh. I called to try to get my warranteed tire checked for a leak after taking my friend there a few weeks earluer. I wasn't able to get a useful answer about what to expect on the phone so I drove in instead. The guy looked at me as if I was stupid when I said that no, I did not have a ride to take me elsewhere to wait since it was going to be "atleast 3 hours" before they would know if they could fix or replace my tire. I had a slow leak...not a flat tire! I told him i would have to come back. As I got back in my car, I noticed another tire store across the street. I went over there just to see if they would honor my warranty. Unlike Big O, they were willing to look right away...and after 15 minutes, they called me up. I expected to be find out next steps and instead they told me they found 2 nails, it was fixed, no charge and I could now meet someone outside as they drove my car up to me. A far cry from Big O quoting me 3 hours? Nope.