Last night my friend and I went through the drive-thru after leaving a bakery due to rude customer service. It wasn't busy at all and we figured "you can't go wrong" but boy were we wrong.
We attempted to place our order after repeating it several times, and once the one beverage order was confirmed the server on drive-through rudely asked "what else?!" I spoke up and called her out on her rudeness and lack of manners. She then passed the order to another server. Again we had to repeat our order several times.
When we finally got to the window a young kid came to the widow and before handing us our drink, he spilled it. There goes half of my drink. I asked him if I could talk to a supervisor. He went to go ask his fellow colleagues and all we heard was "there ain't no damn supervisor!"
Finally someone came to the window and I explained what happened. She said she would talk to whoever took the order and our order would be free. We told them not to worry about it and left.
I understand there are things called bad days but if you can manage job I would hope that you would have the sense to check yourself and take a break if you're not well.