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| - Pacific Mall in general is a cool mall, but one store has left me with a really bad impression! (understatement)
The store is called "Magic Space" A sleek, modern looking store specializing in cell phones. They sell, repair, and trade phones, and obviously accessories. The employees are a bunch of young adults, mostly just staring down at their phone. Seems legit. Yeah I've got to say Literally the WORST customer service I've ever had in my life. Below is pretty much an essay on why the store is so f*cked up. Sorry for the long review, I don't normally waste my time with this stuff but....this time I just had to. This took place july 4th 2013.
Recently my aunt's iPad was accidentally dropped, leaving the screen shattered and useless. I immediately thought of Pacific mall, I knew they had crazy amounts of repair shops for iphones, ipads, ect. Once I got there I looked around for the best place for repairs, one place was $135 for repair, another was $130, but this one shop called "Magic Space" only costs $90. Despite some skepticism from my aunt, I thought it was a great deal and trusted them to repair the screen. They told us it would take 45minutes to 1 hour. It eventually took them around 2 hours to repair the screen.
Once we came back after a long overdue wait, we were presented with our "fixed" iPad. I thought all was well, and was pretty excited. After I inspected the screen, it was seriously messed up. The corners has some major bubbling, there were lines under the screen that you couldn't clean, it was just really poorly done! It basically looked like a poorly put on screen protector, made out of glass!
We immediately complained and they asked us if the bubbling was caused by us touching the screen. It's a god dam touch screen; you'll have to touch it eventually. I was started to get pissed, a 2 hour long wait to get back a messed up iPad. We obviously demanded they fix it, and this is where the real problem occurred.
Note that the store and I agreed to pay after the iPad is fixed, but obviously since this isn't considered fixed we cannot pay! Some Asian lady, probably in her 20's demanded us to pay first, then they'll give the iPad repair another shot. We argued, stating that it is unfair to pay first when we previously agreed to pay AFTER it's fixed. The Asian lady was extremmmely rude, she was yelling at us, forcing us to pay first. She kept on saying the repair this time will be perfect, and flawless, saying there will no problem whatsoever, but we just had to pay first. How can I trust you if the first repair was seriously F*cked up? She was talking loud as hell, yelling, saying the same B.S over and over. She is literally the rudest employee I've ever met, no regards for the satisfaction of the customer. IMHO she needs to be fired a.s.a.p (how did she get the job in the first place?), if she's the owner, I recommend her closing down shop, and consider therapy. Despite her obviously being wrong, and arguing an unjustified argument, she continued to yell and scream. Note that the store had other employees and other customers also, they were shocked, probably never witness such rudeness. She threatened to call security, we gladly suggest that she does.
She was bluffing, she just wanted out $90, which really isn't hers yet because she hasn't fulfilled her end of the bargain. My aunt and I were so heated, we never expected this from the store. The store looked really professional, and they lady was dressed decently, thought she had more sense. After an argument that felt like forever, the rude lady ended by saying "whatever"...obviously knew her B.S arguments were not getting anywhere, and she looked incredibly stupid in front of everyone. After some more heated exchange of words my aunt just gave her the $90, on the condition that we closely monitor the repair. (They do repairs in a separate, sketchy looking store) Some guy finally "fixed" the iPad ONCE again, there wasn't any bubbling at first glance so we just left angrily. Once we got home noticed the entire glass panel of the iPad was peeling away from it's body, there was a noticeable gap in between. It looks as if the new glass panel wasn't properly bonded with the body. The home button was crooked and didn't have the same feel also...
Needless to say our beloved iPad 4 is still pretty f*cked up, and I've just experience the WORST customer service in my life, literally. The rudeness and lack of respect towards customers from that lady is insane, she is not suitable for any job that requires human interaction.
In conclusion, Don't break your iPad, and don't get it fixed by the cheapest store in pacific mall by some dumb Asian lady with a lack of respect for the entire human population. I'm kinda stupid for going there in the first place, but at least I learned my lesson so you don't have to. Just another reminder, don't go to "Magic Space" in Pacific mall, unless you want your balls to explode from anger...
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