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| - This is one of the worst hotels I have stayed at and the worst kind of hotel. It is a shabby motel masquerading as a somewhat upscale hotel. First of all to call yourself a resort and villa is pretty laughable. This hotel is rundown with 20 plus year old room. The carpet in mine was buckled by the airconditioner in an obvious leak that made me uncomfortable to sleep there. The middle of my carpet was covered and I mean visibly covered in brown stains. The drain on the faucet turned halfway around it was so loose. Terrible cheap shower head. Musty smelling everywhere. No room service at late night like a motel but again, not like a resort. All this for nearly 200 dollars a night! Are you freaking kidding me. To top it all off they have a 20 dollar resort fee. This is the most offensive, for what.
I landed late at night after a long journey with an early business meeting the next day. The nice man at the front desk checks me in and tell me he has a king bed for me which I prefer and oh I am in luck I get a junior suite or something. Then I get to my room and it is two queens and the same room as my co worker 10 doors down. So I call down to inquire what happened and they put me on hold, for about 5 minutes. So I hang up, do some stuff, call back and they put me on hold again. Brendan at the front desk, not the guy who checked me in finally comes back on and says we are trying to find a king room for me. Well a "resort" would come on the line 5 minutes ago and say they would call me back or something.
Then i call down for room service and they say it is not open this late, which I would never expect from a motel of course, but thought hey. So I say do you have vending machines. "Yes they are on the first floor near the elevator." I head down and they are no where to be found near the elevators. I walk over to Brendan and he says, "oh down the end of the hall on the first floor." Well that isn't exactly near the elevators but ok. I go down there and the drink machine is out of order. That would have been nice to know either when I called down with a polite, byt he way the drink machine is not working, or better yet when I asked you the second time.
Again it is ok for a hotel to be this cheap and dingy but you should know it is cheap and dingy and you should pay a cheap and dingy price for it. I hate a hotel that pretends to be something it is not. Slap a motel 6 on this place and call a spade a spade.
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