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| - 7/10/15 I am pretty disgusted with this dealership. I purchased my 2013 Kia Soul certified pre-owned in mid January 2015. They then proceeded to lose my memo title, which I had to take time off of work and make multiple trips to this dealership, and another location, to track it down so I could get my tags. I couldnt even get people to return my phone calls about it. After that, in Feb 2015, I have not heard a peep from anyone at this dealership. Not a phone call, not an email, nothing. Every other car dealership I have ever worked with in the past has kept in contact in some way, shape, or form. Mazda still sends me emailed coupons for service and such, even though I havent owned a Mazda in about 5 years. NOTHING from Kia of Streetsboro since I bought my car. Now, all of a sudden, I get an automated message about how I 'may have missed scheduled maintenance'? So basically, they contact people only when you want them to spend more of their money there. Nope. Forget it. I am disgusted and will never spend another cent with you.
2/18/15 I am now updating this based on the less than stellar experience I have had in getting my title so I can get my plates transferred. The dealership and sales person did not follow procedure in what needed to be done for my plates to be transferred. They did not have me sign the correct paperwork, and then the dealership was sold, so my memo title was sitting at a Classic Auto Group office, and no one called or contacted me in any way to find out what I was doing for plates. The blame rests first with the original dealership staff, and second with the staff at the other office for not doing anything once they got a title with incomplete information. This has been a terrible fiasco, and I will not be using a Classic dealership of any kind in the future.
1/21/15 I had my 11 year old car break down on me over last weekend. The repair was not going to be cheap, so rather than dump more money into a sinking ship, my dad convinced me to look at some cars here. He purchased his last 2 cars here, and has been very pleased. His sales rep was not able to meet us there, as he had to leave before we could get there, but he referred us to Tamara and she was fantastic. No high pressure tactics at all. I was able to get a great car with a payment I could afford, and a good rate on my financing.
Everyone I worked with in this process at Kia was wonderful, and I highly recommend them. I also love my new car! Thank you to all of you at Kia of Streetsboro!
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