first off he couldn't hear me when i went to the drive-thru and had to literally scream my order. once i got to the window he did apologize for he having yell and why he couldn'tunderstand me. then there was a wait of approximately 10 minutes to receive my food. once did receive it he did apologize for the wait. but once i got home the worst experience i have ever had at a jack in the box. the fries were not crispy and tasted like they were fried in old dirty nasty oil. and then i ordered jalapeno poppers and the cheese wasn't melted and was really crumpled up. very very extremely disappointed. i will be making a complaint with the survey they gave me on my receipt.