I give this a One Star because there is nothing lower. I went there under the impression that the concept was to make sports available on TV. I needed a haircut for a meeting the next day and the only time I had was during the MLB Playoffs game which I really wanted to see. After waiting for 15 minutes while the nightly news was on all TVs (at least 6 of them) I asked if the game could be turned on. One staff said she would, and didn't. I asked another staff, and she completely did not know how to tune the TV's. This caused a waiting customer to start verbally assaulting me for being "rude" because I (as she put it) was only interested in what I wanted and wanted to see on TV. The staff did nothing to diffuse the situation, which had they been providing what they not only advertise but the whole darned concept their business is based on, would not have occurred. I left without a haircut and will NEVER set foot in another Sports Clips location again. Terrible delivery of THEIR concept and even more terrible customer service. Allowing a customer to be verbally abused by another for simply seeking what the business advertises. DESPICABLE!!!!!