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  • The only reason I'm giving this a ONE star is because of the technicians, most are nice. Poor customer service, especially the front desk. She is not helpful, inconsiderate, I feel like I'm speaking to a robot. If I need anything, all I get are different versions of "this is company policy and there is nothing I can do for you" If you want to speak to management, they can only be reached by email, as per receptionist. And BTW I never received a reply as of today. TWO things I learn from my experience: 1) Not to upgrade in the middle of your package. I brought 6 session for $99 (1 small part) to start off. I wanted to see if I will see results before doing other body parts. I saw some results after 2 sessions, so when I went back for my 3rd time, I brought another $99 small part 6 sessions (or so you think). I ended up getting only 3/6 sessions from my second $99 package. They told me because that was an upgrade to whatever I had left from the first package. What??? so I paid the same amount of money for half the sessions?? If that's how you run your business, fine, but at least tell your customers at the BEGINNING so I can tell you no thanks, I'll pass. 2) Ice storm. We all know how bad toronto was affected, some parts worst than others. It's not like I can predict an ice storm that bad would happen and call 24 hours in advance. Can the clinic make ONE exception for customers who can't make it down town? If not reschedule another time, let's meet in the middle shall we, how about a closer location. Nope. The same useless line from the receptionist. So I decided to speak to management. Found out that they can only be reached by email. Okay, so I emailed in morning, no reply in pm. Hence I called the clinic to follow up, as my appointment is coming up very soon and I'll need management to give me a response. The receptionist replied with "due to bad weather, they are probably delayed in replying". WOW. So the clinic expect customers to understand that they are delayed due to bad weather and yet the clinic can't understand customers in the same situation?? Disappointed. I recommended to a few friends before, but I will definite tell them not to go back. And definitely will not recommend anyone else to go. My advise, don't get sucked in by their frequent Groupon deals.
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