I miss the old Sunterra: the personal touch that makes it Ok to pay more for things and staff that cares.
I was their Keynote location yesterday wanting to buy ingredients for a Caesar salad - love their dressing.
No dressing out, had to wait in line and get someone to dig some put from the back. Wanted shredded Parmesan cheese - none. Woman at the cheese counter said they are too busy to shred any.
Guy at the bakery counter didn't know if they had any croutons. Told me to take a look around.
On the bright side, they did have over priced romaine lettuce.
Next stop - Sobeys.