Love their hot pot, especially their shaved ice. But your experience will be based on your waiter. It can either make your experience or break it. One time we came at 11 and the close at 12, which leaves us an hour to eat and the waitress screamed she just want to go home. I thought that was rude.. and she alway is very grumpy. Not sure what her name is, but other than that the food is great. They no longer serve shaved ice