This was my first time being at Concepts Salon @ Bloor location. I had a pleasure of meeting Sora. I had bleached hair that i did myself at home, heavily damaged with really brassy look in the middle and very light ends. I discussed my options of either going darker in one colour or doing a balayge. I decided to go darker in chocolate because I didn't want to damage my hair any more and also didn't want to cut too much off at the end (which I needed to do if I had to lighten my hair). Sora was amazing! she cut my hair exactly the way I liked and she coloured it really nicely. I loved the fact that they don't over cut your hair and make it really short (problem with so many salons) I love my new hair and will definitely come here again during summer when I want to change my hair a bit.