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| - We have taken our dogs here several times and they arrive and leave very happy. We have purchased their grooming services as well. We are satisfied with both the boarding and grooming services. They are responsive via the phone and email, although they never sign names, so you don't really know with whom you are communicating. They offer a military discount, which is really nice.
One snafu recently, we were 15 mins late picking up the pups after a long holiday weekend and they wanted to charge us $20 plus the fee for the entire next day. After a few calls back and forth with their shift manager, the owner finally waived both after I threatened to never bring them back, not tip, and write a negative review. Of course, I agreed with paying the late fee, but they were kind enough to waive that too. For that reason, we will return and I wrote this review to describe our positive experiences, but I do think the owner may want to re-think their flexibility and policies, particularly for rare occasions and return clients (which fit this situation on both accounts).
Overall, a positive experience. There have been very minor billing errors and sometimes, you have to wait a while to get checked in but the place is very clean, convenient, and the employees seem to care. Again, our pups get excited going in and out, which is the main thing.
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