I rented a jeep grand cherokee 'or similar' for 16 days and got a dodge journey sxt. So in there eyes a dodge with a 2.4l, 173 Hp, 4 cylinder engine is 'or similar' to a jeep with a 3.6l, 283 Hp, 6 cylinder engine. I tried to get another car through their customer service but that was apparently not possible. I think they don't even have that type of engine in stock but they have no problem promising it. So after 16 days with that lame car I ask to for a discount. No way because the car was the same size and that is all that matters, not the engine. So next time I might rent a porsche carrera and get a toyota corolla, the're about the same size.
In addition to this dollar rent a car uses scare tactics to make you buy additional insurance. Although the car was insured bumper to bumper through my private insurance they wanted an additional $425.00. This to cover the downtime and the replacement car in case the car would break down. Meaning we give you a piece of sh.. and if it breaks down it's your problem if you don't pays us extra.
I can only advice everybody to use Hertz or Avis. Initially they might appear more expensive but taking into account all the hidden extra's that dollar rent a car will charge you or scare you into adding to your contract, they will end up cheaper.