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| - Worst customer service I have ever received in my life.
I bought a nonrefundable online coupon for 3 of their LipoLaser treatments. The front desk lady, Debbie, was beyond nasty to me every time we spoke. I decided I'd rather lose out on the money than ever step foot in that place again.
When I called to set up the consultation, it was about 6 weeks before the expiration date. I tried asking Debbie if I would have enough time to get all the treatments in if I waited a week because of my work schedule. ( I knew nothing about the LipoLaser stuff, like how long to wait between appts.) She retorted snottily with how she doesn't know my schedule and that can't tell me when to make my appointment. So rude!!
Regardless, I made an appointment for the consultation for the following week. Upon arriving there was no one at the front desk or in the waiting room. I stood at the front desk for about 3 mins before Dr. Gallagher greeted me and told me to have a seat and "Debbie knew I was coming and should be right back." I waited for over 10 minutes wondering why I wasn't filling out paperwork or something proactive. Debbie never showed. The Doc came back out and gave me some forms to fill out. I did that. Then waited another 8 mins or so. It finally became apparent that Debbie was not coming back so the Doc gave me a brief tour. He was friendly enough, the consultation seemed pointless and definitely unorganized. The "tour" took about 5 mins. I made an appt. for my first session the following week.
I gave myself 30 mins to get there for what would be normally a 15 drive. However, it happened to be the crazy fluke day that it started snowing in Scottsdale. Traffic was significantly worse than normal. Five mins before my appt. time I called Touch of Health, trying to be considerate and explain that because of the random insane weather I may be a few mins late. Debbie answered. I explained that I've been sitting on the 101 for 20 mins and could be a few mins a late. She snapped at me and said "Well, I'm sitting here waiting on you!" I was flabbergasted and appalled. I wasn't even late yet, and I was being scolded by a receptionist?! I couldn't even handle the rudeness anymore. So I responded with "Well, funny. I was waiting on you for my consultation..." She cut me off and got super defensive with how "No, no. You're weren't waiting on me. The Doctor helped you!" I realized it was pointless to argue with this awful receptionist, yet I was enraged at this moment. I told her I certainly wasn't planning on traffic being awful and the situation. "We'll if you're more than 15 mins late you'll have to reschedule.'' I decided to just forget it at this point, and told her I wanted to reschedule. I had no desire to be yelled at further by this lady with a severe attitude problem. Instead of rescheduling me then, she told me to call back tomorrow.
I did not call back. What a terrible experience from beginning to end. The coupon I bought was not cheap but I refuse to have any interaction with Debbie again. She made me feel unappreciated and just plan awful with her nasty tone and nasty words. I don't know if I received such awful treatment because I was using the coupon, but I should've been treated with the same respect as everybody else. I don't know how the place would still be open if Debbie treats all patients/customers in such a rude despicable manner.
I wish I could leave no stars!
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