My husband and 2 other couples were in Vegas a week ago, and we were wanting to book a VIP Nightclub/Party Bus tour while we were there. A couple weeks prior to our trip we contacted them about arranging a tour, and we had a difficult time getting a hold of anyone. We called and left messages, and also emailed. We figured it was due to their hours and the time difference to where we were. We finally got an email back saying that the date we requested was available and that they would get back with us with more details. They never called or emailed again. We called and called and emailed them again. Finally the night before we left for our trip, we actually talked to someone on the phone. He told us that he was just waiting on one of the nightclubs to confirm and then he could book us. He told us that he would call the next day to book the tour. He never called. We arrived in Vegas and still never heard from him. We called multiple times a day while we were there, and left messages, but we never heard back from them.
This was something that we had been hoping to do since we booked our trip to Vegas and we were all bummed that we couldn't do it. We searched extensively all of the different Nightclub Crawl/Tour options and finally decided on VIP Unlimited because it seems like it had everything we wanted. We are extremely disappointed with their service or lack there of. I'm not sure how you can run a business if you refuse to return calls/emails to book tours!! It's unprofessional and maddening.
We ended up just going to a nightclub on our own (where we got in for free with free drinks all night). It was fun, but would have loved to have the party bus & tour experience. Next time we're in Vegas, we would still like to do one of these tours, but we will definitely NOT be choosing VIP Unlimited - and would suggest others think twice before contacting them.
Biggest let-down of our vacation. Thanks for nothing.