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| - So here it goes...
I originally wrote part of this review for ASHLEYS TOWING INC., but then I realized a HUGE part of the problem is that Desert Shadows has a contract with this towing company and is basically authorizing the towing of it's residents vehicles on PRIVATE PROPERTY in exchange for a KICKBACK. Desert Shadows will nickel-and-dime you, and it is especially sad that they are willing to allow their own tenants to be towed in an effort to make an extra buck. RENTER BEWARE.
My car was towed while it was parked in front of my own apartment in a gated private community, DESERT SHODOWS, at 3am for having expired tags. Mind you I had already renewed my registration and was just waiting for the stickers in the mail. Ashley's Towing Company of Las Vegas did this. They charged me almost $400 for a car that they had for under 24 hours that was legally registered and parked. They were super rude and offensive when I tried to retrieve my car, and I'm positive that they overcharged me because I asked questions.
The girl in the office "Shelby" (she had multiple lip piercings and ling black hair) tried to charge me an additional fee on the sly. I actually almost swiped my card until I realized what was going on.....then I hit cancel on the credit card machine. When I asked her what the charge was for, she told me it was a "late fee" for "after-hours pick-up." Apparently she forgot that she had told me over the phone that there would be no after-hours late fee if the car had valid registration. I mentioned this to her, and she subsequently became very aggressive and rude, took my credit card, and told me that she would take me to my car to find the registration, and then she would charge me the late fee anyways. On my bill, the late fee was described as a "Night -Fee." I asked her if that was because they towed my car at 3am and she gave a vague and confusing answer. I had a friend with me who witnessed the entire thing. Basically, I was charged the extra fee she tried to swindle me with in the first place.
This business and its practices, especially this kind of intimidation and towing should be illegal, and is basically bordering on theft. I wouldn't be surprised if the apartment complexes that use ASHLEY'S TOWING INC. are receiving kickbacks in this ridiculous and unethical SCAM. (By the way, the apartment complex where my car was towed from is DESERT SHADOWS).
I looked up ASHLEY's TOWING INC. on the internet and spoke with the police department. Apparently this company is notorious for this. I have filed a complaint with the Better Business Bureau, the Nevada Transportation Authority, and the Las Vegas Metropolitan Police Department. Per the LVPD's recommendation, there will also be a civil suit filed.
Make sure you are aware of your community's "relationships" with these types of companies, and read the fine print! ASHLEY'S TOWING INC. is DECEITFUL and CRIMINAL at best, and DESERT SHADOWS is none the more innocent for participating in this SCAM. It will only be a matter of time until their UNETHICAL practices come back to haunt them. If I could give NEGATIVE Stars, I would. I hope no one else as had to go through this, ....BUT IF YOU HAVE, PLEASE REPLY AND LET ME KNOW YOUR EXPERIENCE!!! (I will be happy if this helps even just 1 person).
Thanks.
P.S. If you want to see other reviews of Desert Shadows, look up Signature Management or Madrona Ridge. They have avoided many bad reviews by changing their management name several times.
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